You need to train people to use this type of program
Currently our training is provided to your system administrator who is responsible for distributing that to their organization. This is mostly because every organization runs their system differently so it is difficult for us to train all user individually since we are often not involved in the day-to-day use of your system and the scheduling tendencies of your organization. We gladly provide free support and training to all system administrators. We do work hard to create multiple tutorials, system notifications, videos, support topics, manuals and other self-help tools available to you whenever you have a question on how something works and will continue to develop these in the future. However, most of our tools will either be direct training to system administrators only or self-help tools to the rest of the user base. Thanks for the idea.