All articles
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"No positions created yet"
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30 Day Money Back Guarantee
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403 Not Allowed Error
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Accepting Cookies
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Account Usage Policy
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Account Verification
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Adding additional user types to a user
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After I have accepted a game how do I give it back?
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AOL blocking emails from Horizon...
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API Changelog
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Are cancelled games deleted from the system?
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Availability after a declined assignment
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Availability Calendars for multiple organizations
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Availability System
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Available Add-On Services
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Bank Verification Trouble
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Bell blocking emails from Horizon...
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Can 2 officials share one email address?
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Can 2 officials share the same phone number?
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Can a user be both an official and a coach?
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Can assigner accept games for the official?
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Can I create groups of users for emailing or scheduling?
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Can I delete old games from the system?
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Can I force officials to accept games within a few days?
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Can I reset the game counters?
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Can I un-decline a game and change my response to "accepted" ?
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Can my assignor see games I have in another organization?
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Can officials just self assign themselves and choose their own games?
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Can the availability calendar be edited once it is set?
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Can you export an invoice into an excel spreadsheet?
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Cancel Games in Bulk
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Change Email Address
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Changelog
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Changing Personal Information
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Cookie Policy
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Credit / Debit Cards
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Custom SMS Text Messaging Add-On Pricing
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Developer API Pricing
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Diagram of leagues, game codes and positions...
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Disclaimer
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Email is undeliverable for registration
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Emailing Overview
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Emails blocked by Verizon.net
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Emails Stopped. What do I do?
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Evaluation & Ratings Systems
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Example PHP Request
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Exporting your schedule to Outlook, Yahoo and other external calendar programs
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Extended Archiving Add-On
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Extra Document Space Pricing
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For my new assignment, I only see an "Accept" icon. There is no "Decline" icon. How do I decline a game?
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Game Linking System
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Generating 1099-MISC Tax Data
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Getting Started - Officials
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Getting started as an Administrator
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Getting Started with Sports Engine Integration
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Handling Webhooks...
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How are physical addresses formatted?
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How can a coach or athletic director add games?
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How can a supervisor view all assignments?
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How can I change the hours of availability after a game is already accepted on that date?
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How can I rank officials according to seniority?
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How can parents stay in touch with a child's schedule?
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How do I Accept or Decline games on my schedule?
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How do I add another administrator?
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How do I add users?
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How do I assign an official AFTER a game has been completed?
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How do I change my username or password?
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How do I change the "current season" ?
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How do I change the default game start time?
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How do I change the default schedule filter?
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How do I change what time text messages are sent?
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How do I charge a scheduling fee?
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How do I contact Horizon?
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How do I decline a game?
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How do I enter my birthday if I'm younger than 13 years old?
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How do I find the partner I will be working with?
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How do I get an access token?
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How do I get edit a game report I submitted?
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How do I get notifications for my child's games?
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How do I get the next page of results from my request?
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How do I have 2 accounts merged?
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How do I input incidental expenses, travel and meal allowance?
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How do I know what my username and password is?
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How do I modify or change information for a game?
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How do I purchase & add more user licenses?
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How do I purchase a HorizonWebRef.com subscription?
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How do I receive game assignments?
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How do I remove an official from my organization?
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How do I see who is available when assigning games?
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How do I send an email to a contact group?
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How do I set preferences for locations or age groups I want to work?
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How do I turn back an accepted game?
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How do I turn on mileage calculation to be shown when assigning games?
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How do I uncancel a game?
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How do I withdraw my balance?
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How do you file game reports?
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How does a coach or athletic director (AD) change their team affiliation?
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How does Auto-Assign work?
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How far out can we get the availability calendar?
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How I can add our organization logo?
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How long will my game info be retained in the system?
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How to Add & Verify a Bank Account
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How to add a Credit Union Bank account
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How to cancel individual games
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How to change an assignment Position
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How to choose a safe password
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How to clear Android App Cache & Data
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How to close the technical support Chat window
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How to create a Receiver account
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How to create a Sender account
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How to delete a bank account
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How to give away a game to another official...
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How to grant access to treasurers
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How to handle rain outs
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How to Import Multiple Contacts into Outlook 2013 From a Single vCard File
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How to install the Android app to a phone or tablet
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How to install the Apple iOS app on iPhone or iPad
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How to join a new organization with an existing user account
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How to leave an organization
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How to make a cancelled game billable (or payable)?
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How to open a CSV template file
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How to override eligibility
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How to perform instant bank verification
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How to perform micro-deposit verification
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How to reschedule a cancelled game
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How to reset your username/password
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How to send payments for game assignments
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How to setup experience-based pay structures
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How to setup qualifications and restrictions for assigning officials
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How to subscribe to iCalendar on iPhone / iPad ?
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How to swap your primary & secondary email address
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How to synchronize by URL to Google Calendar
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How to synchronize your schedule to Outlook
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How to update my Android App
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How to use Multi-Factor Authentication
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How to view Payment Details
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How to whitelist our emails...
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I can't see the Human Verification CAPTCHA box?
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I declined an assignment inadvertently, how can I change it to accept?
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I have been locked out, what do I do?
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I only received 1 micro-deposit, not 2
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I received a failed login attempt notification, what do I do?
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I received micro-deposits, now what do I do?
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I selected the wrong team affiliation, how can I correct that?
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IAV Navigated to an unexpected page and was cancelled
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If an organization has more than one assignor who receives the Declines or Turnback notificiations?
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If I am a member of multiple organizations do I need multiple usernames/passwords?
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If the user doesn't their receive initial welcome email, is there a way to resend?
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Importing Assignments
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Importing Games from Sports Engine
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Importing Games via Spreadsheet
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Is it possible to export to excel a list of mileage for each official by location?
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Is there a way as a scheduler that I can mark a game as "accepted" for an official?
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Is there a way I can identify that two officials can't be assigned to work on the same game together?
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Is there a way to run a report of number of turnbacks?
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Is there a way to tell me how far a location is from an officials home?
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Is there any way to restrict what games an official can be assigned to based on the official's age?
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Mass Edit & Update Game Information in Bulk
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Micro-Deposits Failed Attempts
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My availability calendar is set, but my scheduler still sees me as unavailable?
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My mobile carrier isn't supported, what do I do?
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Name change requests
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Network Solutions blocking emails from Horizon....
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Notifications
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Outbound Sending Limits
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Public Game Schedule
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Publishing Games & Assignments
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Receiving email to Hotmail or Outlook accounts...
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Registering for a New user account
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Registration Instructions
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Restricting Game Levels to members of Contact Groups
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Saving an Excel spreadsheet (.xls or .xlsx) as a CSV file
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Sender Identity Verification
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Setting a user's readiness status
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Setting Up Sports Engine Integration
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Setting your System Language Preferences
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Shaw blocking emails from Horizon...
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Simulation Mode
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Someone from my organization deleted me, what do I do?
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System Status
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Technical Support Services
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Telus blocking emails from Horizon...
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Tracfone / Straight Talk Text Messaging
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Update your availability after being assigned on a date
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User Permissions Explained
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Using Contact Groups for scheduling
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Using the Block Systems
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Viewing the Members Directory
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What are "business days" ?
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What are Game Codes?
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What are Leagues?
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What are Locations?
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What are Official Positions?
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What are schedule filters?
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What are Teams?
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What are the steps to turn back a game?
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What Does ##### Mean in Excel?
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What does the "Assignment Reminder" email notification look like?
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What does the "Assignment Today" email notification look like?
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What does the activation reminder email look like?
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What does the Game Confirmation email look like?
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What email reminders are sent and when?
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What happens if my organization's subscription expires?
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What is Availability Locking?
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What is the Horizon Payment Center?
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What is the Payment Center?
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What is the payment's Estimated Arrival date?
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What is the TBA System?
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What mobile carriers do you support for free text messaging?
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What permissions does Google Integration require?
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What scopes are available?
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What time of day are email reminders sent?
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What web browsers can I use?
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When are officials no longer available for more assignments on the same day?
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When I put my availability on the calendar, how do I save?
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Where do I get an invoice and be able to print it out as well?
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Where do I go to make the renewal payment for my organization?
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Who is able to send "Message from the Administrator"?
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Who receives Game Day email notifications?
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Why am I receiving a 1099-K form from Dwolla?
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Why do all emails I receive say they are from (insert name) ?
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Why do I need a Verified phone number?
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Why do I need to login to my bank?
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Why do I see "no positions created yet"?
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Why do you ask for SSN, DOB and EIN?
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Why is a user account "inactive" ?
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Why is my account suspended?
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Why is my calendar Locked for Editing?
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Why isn't an official showing as eligible?
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Will you build me a new feature?
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Yahoo blocking emails from Horizon...