All articles

  1. "No positions created yet"

  2. 30 Day Money Back Guarantee

  3. 403 Not Allowed Error

  4. Accepting Cookies

  5. Account Usage Policy

  6. Account Verification

  7. Adding additional user types to a user

  8. After I have accepted a game how do I give it back?

  9. AOL blocking emails from Horizon...

  10. API Changelog

  11. Are cancelled games deleted from the system?

  12. Availability after a declined assignment

  13. Availability Calendars for multiple organizations

  14. Availability System

  15. Available Add-On Services

  16. Bank Verification Trouble

  17. Bell blocking emails from Horizon...

  18. Can 2 officials share one email address?

  19. Can 2 officials share the same phone number?

  20. Can a Contact Group be edited to add or remove individuals?

  21. Can a user be both an official and a coach?

  22. Can assigner accept games for the official?

  23. Can I access usernames and passwords for our member officials?

  24. Can I create groups of users for emailing or scheduling?

  25. Can I delete old games from the system?

  26. Can I force officials to accept games within a few days?

  27. Can I reset the game counters?

  28. Can I un-decline a game and change my response to "accepted" ?

  29. Can my assignor see games I have in another organization?

  30. Can officials just self assign themselves and choose their own games?

  31. Can the availability calendar be edited once it is set?

  32. Can you export an invoice into an excel spreadsheet?

  33. Cancel Games in Bulk

  34. Change Email Address

  35. Changelog

  36. Changing Personal Information

  37. CKEDITOR blocked from loading

  38. Cookie Policy

  39. Credit / Debit Cards

  40. Custom SMS Text Messaging Add-On Pricing

  41. Developer API Pricing

  42. Diagram of leagues, game codes and positions...

  43. Disclaimer

  44. Email is undeliverable for registration

  45. Emailing Overview

  46. Emails blocked by

  47. Emails Stopped. What do I do?

  48. Erase / Remove users from your system.

  49. Evaluation & Ratings Systems

  50. Example PHP Request

  51. Exporting your schedule to Outlook, Yahoo and other external calendar programs

  52. Extended Archiving Add-On

  53. Extra Document Space Pricing

  54. For my new assignment, I only see an "Accept" icon. There is no "Decline" icon. How do I decline a game?

  55. Game Linking System

  56. Generating 1099-MISC Tax Data

  57. Getting Started - Officials

  58. Getting started as an Administrator

  59. Getting Started with Sports Engine Integration

  60. Handling Webhooks...

  61. How are physical addresses formatted?

  62. How can a coach or athletic director add games?

  63. How can a supervisor view all assignments?

  64. How can I add someone into my organization who already has an account from another organization?

  65. How can I change the hours of availability after a game is already accepted on that date?

  66. How can I edit my System Settings?

  67. How can I rank officials according to seniority?

  68. How can parents stay in touch with a child's schedule?

  69. How do I Accept or Decline games on my schedule?

  70. How do I add another administrator?

  71. How do I add officials to my system if they don't use the internet?

  72. How do I add users?

  73. How do I assign an official AFTER a game has been completed?

  74. How do I change my username or password?

  75. How do I change the "current season" ?

  76. How do I change the default game start time?

  77. How do I change the default schedule filter?

  78. How do I change what time text messages are sent?

  79. How do I charge a scheduling fee?

  80. How do I contact Horizon?

  81. How do I decline a game?

  82. How do I enter my birthday if I'm younger than 13 years old?

  83. How do I find the partner I will be working with?

  84. How do I get an access token?

  85. How do I get edit a game report I submitted?

  86. How do I get notifications for my child's games?

  87. How do I get the next page of results from my request?

  88. How do I have 2 accounts merged?

  89. How do I input incidental expenses, travel and meal allowance?

  90. How do I know what my username and password is?

  91. How do I modify or change information for a game?

  92. How do I purchase & add more user licenses?

  93. How do I purchase a subscription?

  94. How do I receive game assignments?

  95. How do I remove an official from my organization?

  96. How do I see who is available when assigning games?

  97. How do I send an email to a contact group?

  98. How do I set preferences for locations or age groups I want to work?

  99. How do I turn back an accepted game?

  100. How do I turn on mileage calculation to be shown when assigning games?

  101. How do I uncancel a game?

  102. How do I withdraw my balance?

  103. How do you file game reports?

  104. How does a coach or athletic director (AD) change their team affiliation?

  105. How does Auto-Assign work?

  106. How far out can we get the availability calendar?

  107. How I can add our organization logo?

  108. How long will my game info be retained in the system?

  109. How to Add & Verify a Bank Account

  110. How to add a Credit Union Bank account

  111. How to cancel individual games

  112. How to change an assignment Position

  113. How to choose a safe password

  114. How to clear Android App Cache & Data

  115. How to close the technical support Chat window

  116. How to create a Receiver account

  117. How to create a Sender account

  118. How to delete a bank account

  119. How to give away a game to another official...

  120. How to grant access to treasurers

  121. How to handle rain outs

  122. How to Import Multiple Contacts into Outlook 2013 From a Single vCard File

  123. How to install the Android app to a phone or tablet

  124. How to install the Apple iOS app on iPhone or iPad

  125. How to join a new organization with an existing user account

  126. How to leave an organization

  127. How to make a cancelled game billable (or payable)?

  128. How to open a CSV template file

  129. How to override eligibility

  130. How to perform instant bank verification

  131. How to perform micro-deposit verification

  132. How to reschedule a cancelled game

  133. How to reset your username/password

  134. How to send payments for game assignments

  135. How to setup experience-based pay structures

  136. How to setup qualifications and restrictions for assigning officials

  137. How to subscribe to iCalendar on iPhone / iPad ?

  138. How to swap your primary & secondary email address

  139. How to synchronize by URL to Google Calendar

  140. How to synchronize your schedule to Outlook

  141. How to update my Android App

  142. How to use Multi-Factor Authentication

  143. How to view Payment Details

  144. How to whitelist our emails...

  145. I can't see the Human Verification CAPTCHA box?

  146. I declined an assignment inadvertently, how can I change it to accept?

  147. I have been locked out, what do I do?

  148. I only received 1 micro-deposit, not 2

  149. I received a failed login attempt notification, what do I do?

  150. I received micro-deposits, now what do I do?

  151. I selected the wrong team affiliation, how can I correct that?

  152. IAV Navigated to an unexpected page and was cancelled

  153. If an organization has more than one assignor who receives the Declines or Turnback notificiations?

  154. If I am a member of multiple organizations do I need multiple usernames/passwords?

  155. If the user doesn't their receive initial welcome email, is there a way to resend?

  156. Importing Assignments

  157. Importing Games from Sports Engine

  158. Importing Games via Spreadsheet

  159. Is it possible to export to excel a list of mileage for each official by location?

  160. Is it possible to have 2+ individuals set up with administrator permissions?

  161. Is there a way as a scheduler that I can mark a game as "accepted" for an official?

  162. Is there a way I can identify that two officials can't be assigned to work on the same game together?

  163. Is there a way to run a report of number of turnbacks?

  164. Is there a way to tell me how far a location is from an officials home?

  165. Is there any way to restrict what games an official can be assigned to based on the official's age?

  166. Mass Edit & Update Game Information in Bulk

  167. Micro-Deposits Failed Attempts

  168. My availability calendar is set, but my scheduler still sees me as unavailable?

  169. My mobile carrier isn't supported, what do I do?

  170. Name change requests

  171. Network Solutions blocking emails from Horizon....

  172. Notifications

  173. Outbound Sending Limits

  174. Payment Center Pricing

  175. Public Game Schedule

  176. Publishing Games & Assignments

  177. Receiving email to Hotmail or Outlook accounts...

  178. Registering for a New user account

  179. Registration Instructions

  180. Restricting Game Levels to members of Contact Groups

  181. Saving an Excel spreadsheet (.xls or .xlsx) as a CSV file

  182. Sender Identity Verification

  183. Setting a user's readiness status

  184. Setting Up Sports Engine Integration

  185. Setting your System Language Preferences

  186. Shaw blocking emails from Horizon...

  187. Simulation Mode

  188. Someone from my organization deleted me, what do I do?

  189. System Status

  190. Technical Support Services

  191. Telus blocking emails from Horizon...

  192. Tracfone / Straight Talk Text Messaging

  193. Update your availability after being assigned on a date

  194. User Permissions Explained

  195. Using Contact Groups for scheduling

  196. Using the Block Systems

  197. Viewing the Members Directory

  198. What are "business days" ?

  199. What are Game Codes?

  200. What are Leagues?

  201. What are Locations?

  202. What are Official Positions?

  203. What are schedule filters?

  204. What are Teams?

  205. What are the steps to turn back a game?

  206. What Does ##### Mean in Excel?

  207. What does the "Assignment Reminder" email notification look like?

  208. What does the "Assignment Today" email notification look like?

  209. What does the activation reminder email look like?

  210. What does the Game Confirmation email look like?

  211. What email reminders are sent and when?

  212. What happens if my organization's subscription expires?

  213. What is Availability Locking?

  214. What is the Horizon Payment Center?

  215. What is the Payment Center?

  216. What is the payment's Estimated Arrival date?

  217. What is the TBA System?

  218. What mobile carriers do you support for free text messaging?

  219. What permissions does Google Integration require?

  220. What scopes are available?

  221. What time of day are email reminders sent?

  222. What web browsers can I use?

  223. When are officials no longer available for more assignments on the same day?

  224. When I put my availability on the calendar, how do I save?

  225. Where do I get an invoice and be able to print it out as well?

  226. Where do I go to make the renewal payment for my organization?

  227. Who is able to send "Message from the Administrator"?

  228. Who receives Game Day email notifications?

  229. Why am I receiving a 1099-K form from Dwolla?

  230. Why do all emails I receive say they are from (insert name) ?

  231. Why do I need a Verified phone number?

  232. Why do I need to login to my bank?

  233. Why do I see "no positions created yet"?

  234. Why do you ask for SSN, DOB and EIN?

  235. Why is a user account "inactive" ?

  236. Why is my account suspended?

  237. Why is my calendar Locked for Editing?

  238. Why isn't an official showing as eligible?

  239. Will you build me a new feature?

  240. Yahoo blocking emails from Horizon...

Feedback and Knowledge Base