All articles

← Knowledge Base

  1. "No positions created yet"

  2. 2017 Dwolla Pricing Changes

  3. 403 Not Allowed Error

  4. After I have accepted a game how do I give it back?

  5. AOL blocking emails from Horizon...

  6. API Changelog

  7. Availability Calendars for multiple organizations

  8. Availability System

  9. Bell blocking emails from Horizon...

  10. Can 2 officials share one email address?

  11. Can a Contact Group be edited to add or remove individuals?

  12. Can a user be both an official and a coach?

  13. Can assigner accept games for the official?

  14. Can I access usernames and passwords for our member officials?

  15. Can I create groups of users for emailing or scheduling?

  16. Can I force officials to accept games within a few days?

  17. Can I reset the game counters?

  18. Can I un-decline a game and change my response to "accepted" ?

  19. Can officials just self assign themselves and choose their own games?

  20. Can the availability calendar be edited once it is set?

  21. Can you export an invoice into an excel spreadsheet?

  22. Change Email Address

  23. Changing Personal Information

  24. Diagram of leagues, game codes and positions...

  25. Emailing Overview

  26. Emails blocked by Verizon.net

  27. Emails Stopped. What do I do?

  28. Erase / Remove users from your system.

  29. Example PHP Request

  30. Exporting your schedule to Outlook, Yahoo and other external calendar programs

  31. Extended Archiving Add-On

  32. For my new assignment, I only see an "Accept" icon. There is no "Decline" icon. How do I decline a game?

  33. Handling Webhooks...

  34. How can a coach or athletic director add games?

  35. How can a supervisor view all assignments?

  36. How can I add someone into my organization who already has an account from another organization?

  37. How can I change the hours of availability after a game is already accepted on that date?

  38. How can I edit my System Settings?

  39. How can I rank officials according to seniority?

  40. How do I accept a game assignment?

  41. How do I Accept/Decline games on my schedule?

  42. How do I add officials to my system if they don't use the internet?

  43. How do I add users?

  44. How do I add/confirm an official AFTER a game has been completed?

  45. How do I change my username or password?

  46. How do I change the "current season" ?

  47. How do I change the default game start time?

  48. How do I change the default schedule filter?

  49. How do I change what time text messages are sent?

  50. How do I decline a game?

  51. How do I enter my birthday if I'm younger than 13 years old?

  52. How do I find the partner I will be working with?

  53. How do I get an access token?

  54. How do I get edit a game report I submitted?

  55. How do I get the next page of results from my request?

  56. How do I have 2 accounts merged?

  57. How do I increase the number of maximum licenses?

  58. How do I input incidental expenses, travel and meal allowance?

  59. How do I know what my username and password is?

  60. How do I make a cancelled game billable (or payable)?

  61. How do I modify the start time and location for a game?

  62. How do I remove an official from my organization?

  63. How do I see who is available when assigning games?

  64. How do I send an email to a contact group?

  65. How do I set preferences for locations or age groups I want to work?

  66. How do I submit my game schedule?

  67. How do I turn back an accepted game?

  68. How do I turn on mileage calculation to be shown when assigning games?

  69. How do I uncancel a game?

  70. How do you file game reports?

  71. How does a coach or athletic director (AD) change their team affiliation?

  72. How far out can we get the availability calendar?

  73. How I can add our organization logo?

  74. How long will my game info be retained in the system?

  75. How to choose a safe password

  76. How to give away a game to another official...

  77. How to Import Multiple Contacts into Outlook 2013 From a Single vCard File

  78. How to reset your username/password

  79. How to setup experience-based pay structures

  80. How to subscribe to iCalendar on iPhone / iPad ?

  81. How to swap your primary & secondary email address

  82. How to whitelist our emails...

  83. I can't see the Human Verification box?

  84. I declined an assignment inadvertently, how can I change it to accept?

  85. I have been locked out, what do I do?

  86. I received a failed login attempt notification, what do I do?

  87. I selected the wrong team, how can I correct that?

  88. If an organization has more than one assignor who receives the Declines or Turnback notificiations?

  89. If I am a member of multiple organizations do I need multiple usernames/passwords?

  90. If the user doesn't their receive initial welcome email, is there a way to resend?

  91. Importing Assignments

  92. Importing Games via Spreadsheet

  93. Is it possible to export to excel a list of mileage for each official by location?

  94. Is it possible to have 2+ individuals set up with administrator permissions?

  95. Is there a way as a scheduler that I can mark a game as "accepted" for an official?

  96. Is there a way I can identify that two officials can't be assigned to work on the same game together?

  97. Is there a way to generate a Billing Invoice and then E-Mail it directly to a customer?

  98. Is there a way to run a report of number of turnbacks?

  99. Is there a way to tell me how far a location is from an officials home?

  100. Is there any way to restrict what games an official can be assigned to based on the official's age?

  101. Mass Cancel Events

  102. Mass Edit/Update Game Information

  103. My availability calendar is set, but my scheduler still sees me as unavailable?

  104. My mobile carrier isn't supported, what do I do?

  105. Network Solutions blocking emails from Horizon....

  106. Notifications

  107. Receiving email to Hotmail or Outlook accounts...

  108. Registration Instructions

  109. Restricting Game Levels to members of Contact Groups

  110. Saving an Excel spreadsheet (.xls or .xlsx) as a CSV file

  111. Shaw blocking emails from Horizon...

  112. Someone from my organization deleted me, what do I do?

  113. Telus blocking emails from Horizon...

  114. The "Remember Me" feature...

  115. Tracfone / Straight Talk Text Messaging

  116. Update your availability after being assigned on a date

  117. User Permissions Explained

  118. What are Game Codes?

  119. What are Leagues?

  120. What are Locations?

  121. What are Official Positions?

  122. What are schedule filters?

  123. What are Teams?

  124. What are the steps to turn back a game?

  125. What does the "Assignment Reminder" email notification look like?

  126. What does the "Assignment Today" email notification look like?

  127. What does the activation reminder email look like?

  128. What does the Game Confirmation email look like?

  129. What email reminders are sent and when?

  130. What is Availability Locking?

  131. What is the TBA System?

  132. What mobile carriers do you support for free text messaging?

  133. What scopes are available?

  134. What web browsers can I use?

  135. When are officials no longer available for more assignments on the same day?

  136. When I put my availability on the calendar, how do I save?

  137. Where do I get an invoice and be able to print it out as well?

  138. Where do I go to make the renewal payment for my organization?

  139. Who do I contact to make changes to my schedule?

  140. Who is able to send "Message from the Administrator"?

  141. Who receives Game Day email notifications?

  142. Why do all emails I receive say they are from (insert name) ?

  143. Why do I see "no positions created yet"?

  144. Why isn't an official showing as available?

  145. Will you build me a new feature?

  146. Yahoo blocking emails from Horizon...

Feedback and Knowledge Base

(thinking…)