Local Contacts OverrideIf all your emails seem to be arriving from the same person, you are likely suffering from something called "Local Contacts Override". This occurs when you save a contact in your local address book that is overriding what our system puts as the sender.
How does this happen?All emails from our systems come from the same email address: firstname.lastname@example.org
This is an outbound email address only that is used for all outbound emails. When we send emails, we associate a name for the email so the "From" field will show as "Joe Smith <email@example.com>". You should not save this as a contact in your local address book. If you do save the email address firstname.lastname@example.org in your contacts with an associated name, then any email you receive from our system will show you that local contact's name and your computer will ignore what we put as the sender's name and use your local contact's name... this is why it is called "Local Contacts Override". Your computer or device will recognize the email address from your contacts and show you your saved contact's name instead of the name we specify.