How do I know what my username and password is?

← Account Login

Usernames and passwords are automatically issued when you are added to our system for the first time. The system will generate a temporary username and password for your initial login and send that to you along with the welcome email from your organization. Upon your initial login, you will be required to choose a new password. The temporary password you were issued must be changed. You can keep the temporary username our system issues, or choose a new one - that's up to you. At a minimum, you must choose a new password that is rated GOOD or STRONG by our password strength rating system. If you lost your welcome email or forgot your username or password, you can request a new email by using the password reset option on the login page or at https://horizonwebref.com/forgot

Your welcome email will be one of two possible emails, depending on if you are already a member or not. Here's what they look like:

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