How do I know what my username and password is?

← Help for Officials
Usernames and passwords are automatically issued when you are added to our system for the first time.  The system will generate a temporary username and password for your initial login and send that to you along with the welcome email from your organization.  Upon your initial login, you will be required to choose a new password.  The temporary password you were issued must be changed.  You can keep the temporary username our system issues, or choose a new one - that's up to you.  At a minimum, you must choose a new password that is rated GOOD or STRONG by our password strength rating system.   If you lost your welcome email or forgot your username or password, you can request a new email by using the password reset option on the login page or at https://horizonwebref.com/forgot

Your welcome email will be one of two possible emails, depending on if you are already a member or not.  Here's what they look like:

NEW MEMBERS:


Subject:  Welcome to HorizonWebRef.com





EXISTING MEMBERS:


Subject:  New Association Membership at HorizonWebRef.com

Help for Officials

  1. When I put my availability on the calendar, how do I save?
  2. How do I decline a game?
  3. How can I change the hours of availability after a game is already accepted on that date?
  4. Update your availability after being assigned on a date
  5. Tracfone / Straight Talk Text Messaging
  6. How do I set preferences for locations or age groups I want to work?
  7. How do I get edit a game report I submitted?
  8. Can 2 officials share one email address?
  9. What mobile carriers do you support for free text messaging?
  10. Can I un-decline a game and change my response to "accepted" ?
  11. How do I enter my birthday if I'm younger than 13 years old?
  12. Can the availability calendar be edited once it is set?
  13. How do I turn back an accepted game?
  14. How do I accept a game assignment?
  15. I declined an assignment inadvertently, how can I change it to accept?
  16. How do I change what time text messages are sent?
  17. For my new assignment, I only see an "Accept" icon. There is no "Decline" icon. How do I decline a game?
  18. How far out can we get the availability calendar?
  19. Can a Contact Group be edited to add or remove individuals?
  20. Can I create groups of users for emailing or scheduling?
  21. What are the steps to turn back a game?
  22. How do I send an email to a contact group?
  23. How do I find the partner I will be working with?
  24. Exporting your schedule to Outlook, Yahoo and other external calendar programs
  25. How do I Accept or Decline games on my schedule?
  26. After I have accepted a game how do I give it back?
  27. Notifications
  28. Availability System
  29. How do you file game reports?
  30. How to swap your primary & secondary email address
  31. How do I know what my username and password is?
  32. Availability Calendars for multiple organizations
  33. What does the Game Confirmation email look like?
  34. What does the "Assignment Today" email notification look like?
  35. What does the "Assignment Reminder" email notification look like?
  36. How to subscribe to iCalendar on iPhone / iPad ?
  37. How to give away a game to another official...
  38. What is Availability Locking?
  39. My availability calendar is set, but my scheduler still sees me as unavailable?

Feedback and Knowledge Base

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