If the user doesn't their receive initial welcome email, is there a way to resend?

← Administration
Generally, the system will inform administrators if an email was not delivered. It will appear in their Reminders Box on their Members Home page. If no reminder is present, then the message was successfully delivered and our system received proof of delivery. Most often when if the official "didn't receive" their welcome email, the message was received, but is located in the user's spam or junk mail folder.

In any case, though, resetting a user's password will generate another email if they do not have their initial welcome email for any reason. The user can either do this themselves on the login page or at this direct link:

https://horizonwebref.com/forgot

--or administrators can do it for first time users by going to Members Directory. Select the edit pencil to the left of the user's name and then press the Reset Password button. A new email will then be generated containing a new username & password for the user.  Note, this only works if the official has not set up a permanent password yet.

Administration

  1. User Permissions Explained
  2. How do I add users?
  3. How do I purchase & add more user licenses?
  4. How do I add another administrator?
  5. If the user doesn't their receive initial welcome email, is there a way to resend?
  6. How do I add officials to my system if they don't use the internet?
  7. Is it possible to have 2+ individuals set up with administrator permissions?
  8. How can I edit my System Settings?
  9. Where do I go to make the renewal payment for my organization?
  10. How do I remove an official from my organization?
  11. How do I change the "current season" ?
  12. Who is able to send "Message from the Administrator"?
  13. Can I reset the game counters?
  14. How can a supervisor view all assignments?
  15. Can a user be both an official and a coach?
  16. Erase / Remove users from your system.
  17. How can I add someone into my organization who already has an account from another organization?
  18. Email is undeliverable for registration
  19. Can I access usernames and passwords for our member officials?
  20. Can a Contact Group be edited to add or remove individuals?
  21. Can I create groups of users for emailing or scheduling?
  22. Why is a user account "inactive" ?
  23. Can I delete old games from the system?
  24. Simulation Mode
  25. Viewing the Members Directory
  26. How to grant access to treasurers
  27. Adding additional user types to a user
  28. Extra Document Space Pricing
  29. Custom SMS Text Messaging Add-On Pricing
  30. Setting a user's readiness status

Feedback and Knowledge Base

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