Skip to content

If the user doesn't their receive initial welcome email, is there a way to resend?

← Administration
Generally, the system will inform administrators if an email was not delivered. It will appear in their Reminders Box on their Members Home page. If no reminder is present, then the message was successfully delivered and our system received proof of delivery. Most often when if the official "didn't receive" their welcome email, the message was received, but is located in the user's spam or junk mail folder.

In any case, though, resetting a user's password will generate another email if they do not have their initial welcome email for any reason. The user can either do this themselves on the login page or at this direct link:

https://horizonwebref.com/forgot

--or administrators can do it for first time users by going to Members Directory. Select the edit pencil to the left of the user's name and then press the Reset Password button. A new email will then be generated containing a new username & password for the user.  Note, this only works if the official has not set up a permanent password yet.

Feedback and Knowledge Base

(thinking…)