Your game information is retained and accessible up to 18 months prior to your "Current Season Start Date". Your "Current Season Start Date" is set and determined by your organization's administrator. It always starts on the first day of a given month (selector by your administrator) and can be no further than twelve (12) months prior to the current date. For example, if your "Current Season" starts on September 1, 2016, you would be able to access only as far back as March 1, 2015. If your "Current Season" starts on October 1, 2016, then you would be able to access as far back as April 1, 2015. You may adjust your "Current Season" to adjust the dates that are available to you, however, we retain at most 29 months of schedule data. We provide additional data retention options via our Extended Archiving add-on to organization administrators which allows for longer retention periods for an additional fee. All data is immediately removed for subscriptions or memberships that are terminated and/or expired by the user or organization. Individual users that want game and/or assignment data recovered from outside of this retention period may contact support to request an archive spreadsheet export of their game schedule for a fee of $82.50 USD per export generated. We do not guarantee recovery of data outside this retention period, but can accommodate most requests for data from our backup systems, for a fee of
$82.50 USD per export generated.
Other "old" items get deleted from the system and are not retained. This includes availability, memos, forum posts, ratings, incident reports and game counters.
Availability is only saved for 3 months into the past.
Memos are saved for 12 months into the past.
Forum Posts are saved until the forum topic has had no responses for 12 months.
Ratings & Evaluations are only available to be viewed for your "Current Season"
Game Reports are only available to be viewed for your "Current Season"
Game Counters are only available to be viewed for your "Current Season"
Incident Reports are only available to be viewed for your "Current Season"
You can view details about how your "Current Season" is set at this support article.
Data Backup & RecoveryOur system retains backup copies of your data for our own internal disaster recovery usage to ensure our systems will continue to operate in the rare occurrence of a catastrophic event. We do not retain data backup copies that are available to you or any other end-user in the event that you make a mistake on the system. You are responsible for downloading your own backup copies of data if you need to recover or correct a mistake you make on the system. We do not provide recovery services for changes or modifications that you or any other user makes to the system.