Live Chat is Awesome!
The fastest and easiest way to get help as a new subscriber is to use the Live Chat option that appears in the lower right corner of every page. It's generally available Monday-Friday from 9am to 5pm ET. You can connect instantly with our staff and they will already know who you are and what you're looking at so you can fire off a quick question and get a quick answer as you're browsing your new system.
Your Personal Account
You'll first need to setup your personal account with a permanent secure password, specify your personal contact information and verify your identity by receiving a phone call directly from the system. The system will walk you through all the steps and will let you know if you've missed something when you try to submit. We know that having a very secure password can be annoying sometimes, but it is very important. If you need help choosing a secure password, see this help article.
The first subscription setup page you'll see is the System Settings page. This is the brain of your subscription. You'll want to spend some time reading through all the options here and come back frequently in your first couple weeks to review what settings you've selected. This is where you can turn on or turn off all the options we offer. The system will start with a pretty basic structure with only the features that nearly all organizations use turned on. If you're not sure what something means, hover your mouse over the help icon to get an explanation. Feel free to contact us if you need more info or can't find a setting you're looking for.
Once you've saved your System Settings, you'll then need to move on to data input. This is where you'll add your locations, fee structures, teams, leagues, officials, etc. You should try to complete all the items listed in your Reminders box on your Members Home page. Ideally, you should try to keep your Reminders box empty. You don't need to do all these in one sitting. Feel free to start a few and come back to it, if needed.