• How you can perform a certain action in our software systems
• Is a certain action or operation available in our software systems
• Where can I learn more about a specific feature or operation on the software 
• Correcting any technical or logical deficiencies on the system for software components that are not operating within our intended designs
• Questions about subscription fees and/or invoices from Horizon

What's Not Included?

There are some items that are outside the scope of our no-cost standard support services.  The Horizon Technical Support staff reserves the right and full discretion on what services or requests will be included or excluded in our no-cost support services.  Services that are outside of the scope of our standard no-cost support services may be available for an additional hourly billable rate of $195 per hour at the discretion of the Horizon staff.  Examples of some of the excluded services would be things like:

• New feature development, customizations and/or functionality changes to the software
• Performing imports and/or making changes to your subscription data
• Performing actions for you in the software
• Contacting other users on your behalf.
• Generating reports or queries for you.
• Performing personalized detailed training sessions.

The list of excluded items is for example purposes only and not intended as a full extensive list of all excluded services.  These are just the most common inquiries we receive.