- How you can perform a certain action in our software systems
- Is a certain action or operation available in our software systems
- Where can I learn more about a specific feature or operation on the software
- Correcting any technical or logical deficiencies on the system for software components that are not operating within our intended designs
- Questions about subscription fees and/or invoices from Horizon
What's Not Included?
There are some items that are outside the scope of our no-cost standard support services. The Horizon Technical Support staff reserves the right and full discretion on what services or requests will be included or excluded in our no-cost support services. Services that are outside of the scope of our standard no-cost support services may be available for an additional hourly billable rate of $175 per hour at the discretion of the Horizon staff. Examples of some of the excluded services would be things like: