Where to startNew users to our systems will receive an email with your username and password to login with so if you haven't done so already, you should start by logging in. If you didn't get this email, that generally means that it was intercepted by your spam filter. Check your inbox, spam, junk, trash and promotions folders to locate the email with the subject "Welcome to HorizonWebRef.com". If you still can't locate the email, you can try performing a Password Reset to have a new password emailed to you. If you can't reset your password, then you may need to start with Registering a User Account.
What do I do first?When you first login to your account, the system will walk you through the initial requirements which include:
- Set a permanent & secure password
- Setup your personal contact information
- Verify your identity by receiving a phone call
How do I receive game assignments?In most organizations, your scheduler will allocate games to you based on the availability you specify. This is why it is important to always make sure your Availability Calendar stays up to date. Your schedulers will hand out games based on when you've told them you can work.
Some organizations may want you to pick through games yourself. That is done using our TBA System. You will receive an email notification if games become available for you to respond to.
Ultimately, check with your scheduler to get an idea on what their scheduling practices are.