Assistance with administrative facets of a subscription may only be obtained by user accounts that have the associated permissions to view the desired information. For example, a General Member may not obtain information for games or schedules that they do not have access to.
Users may only obtain assistance regarding information and assets that they have permission to access. Assistance with login or changing personal information may only be obtained by the exact named user themselves. We will not provide a third-party user account with login information, personal information or assistance with such information for another user account that is not their own even if that third-party user account is a subscription owner and/or administrator. A third-party user account that has subscription owner and/or administrator permission does not have permission to manage another user's personal settings or login information.