We have real humans based in Rochester, NY, USA available to assist you with operating our system. The best method to contact us is utilizing our Live Chat option in the lower right hand corner of the website. This is the fastest way to reach a real person that can help you with your issue. You do not need to be logged in to use Live Chat.
- Live Chat
Fastest way to reach us. Login is not required. We can interact with you in real time, send you screenshots, receive screenshots or files from you, highlight items on your screen. It's a super efficient and the best way for us to help you use the system. Live Chat is available in the bottom right corner of our website. It is available no matter whether you are logged in or not.
- Email Support
This is the best after-hours support method. After many of our engineers have gone home for the day or for the weekend, we still have a team of agents that operate our email support. We can send you screenshots and receive screenshots or files from you. It's a very efficient way for us to interact after-hours.
- Support Portal
This method is the same as our Email Support. It just provides you a convenient online way to submit an email support request without actually sending an email by visiting http://horizonwebref.com/support
- Phone Support
We prefer that you leave this option as a last resort. This is our slowest method of support and is often inefficient for both you and us. Using software is a visual process. We frequently need to send you screenshots, pictures or interact with you while you're using the system and we simply can't do that over the phone. If you feel you must reach us by phone, you can see phone contact options at http://horizonwebref.com/contact