Is Dwolla Discontinued? No.
Please accept our apologies if the Dwolla announcement caused any confusion. You can safely disregard this notice and plan to continue using our Payment Center as you have before. Any changes to how the Payment Center operates will be sent to you directly by our team as it relates to the HorizonWebRef.com product.
When will my account be transferred?Your existing Dwolla "Transfer" account will be transferred to a Dwolla "Platform" account beginning on October 22, 2018. It will be gradually rolled out to organizations during this time period. All accounts must be upgraded no later than November 30, 2018.
What will change?Most changes are minor and the new system will operate in a very similar manner. The actual process to send and receive a payment is nearly identical. You can see this support article for details on the changes expected.
Will I experience any interruption in services?You will still be able to send and receive payments via your existing Dwolla accounts throughout this transition period with no interruption. New officials needing accounts, will still be able to sign up through our integrated Payment Center Setup Account process to obtain an account even after the October 1, 2018 cutoff period mentioned in Dwolla's email notifications. During the transition all the old Dwolla accounts will continue to operate normally until your entire organization transitions to the new platform, or November 30, 2018; whichever comes first.
Why do I keep receiving emails from Dwolla?Dwolla is required by federal regulations to send out email notifications when they intend to close a financial account. From a technical standpoint, your existing Dwolla account will indeed be "closed", but you will automatically have a new Dwolla account opened within their new product via the automatic transfer process. This will be a seamless transition process without any interruption so there's nothing to worry about. Dwolla is still required to send those email notifications, though, since your current Dwolla account is indeed going to close.
What should I do?You must upgrade your Dwolla account to the new Horizon Payment Center as soon as possible to avoid interruptions.
- Download your existing Dwolla transactions list for your own historical records
- Withdraw any money currently in your Dwolla Balance to your bank account.
- Inform others within your organization about this transfer process to ease panic and concern.
- Perform the upgrade using the Upgrade Account button in the Dwolla Payment Center on our system.