Why isn't an official showing as available?

There is a subtle, but very meaningful difference between availability and eligibility.  The Availability Calendar is only one of over 30 different systems that are used to determine whether or not an official is eligible for a particular game.  If you're unsure why an official is being deemed ineligible for a game, the best place to start would be to review the Diagnostics table in the assigning window which will describe exactly why the system has deemed an official ineligible for a game.  This will point you to the exact system that is causing your ineligibility.  In most cases, if you're asking this question, then it's not the availability calendar that is causing the ineligibility, but rather one of the other 29 systems is preventing the official from being scheduled.  Reviewing the Diagnostics table will allow you to pinpoint the exact reason to determine how best to proceed.

Select View Diagnostics in the Assigning Window Toolbar

Review the Diagnostics table for the "Reason" causing ineligibility

Now What?

You'll need to edit or adjust the system causing the ineligibility.  In some instance, you may need to use the "Show Unavailable Officials" menu option to schedule the official from there to override the system if you're sure you want to schedule them.

Help for Schedulers

  1. User Permissions Explained
  2. Importing Games via Spreadsheet
  3. How do I increase the number of maximum licenses?
  4. Why isn't an official showing as available?
  5. Mass Edit & Update Game Information in Bulk
  6. Cancel Games in Bulk
  7. How do I add/confirm an official AFTER a game has been completed?
  8. When are officials no longer available for more assignments on the same day?
  9. How do I add officials to my system if they don't use the internet?
  10. How can I edit my System Settings?
  11. If the user doesn't their receive initial welcome email, is there a way to resend?
  12. How to reschedule a cancelled game
  13. Is it possible to have 2+ individuals set up with administrator permissions?
  14. What are Teams?
  15. What are Locations?
  16. What are Leagues?
  17. What are Game Codes?
  18. What are Official Positions?
  19. Diagram of leagues, game codes and positions...
  20. Is there a way as a scheduler that I can mark a game as "accepted" for an official?
  21. How do I remove an official from my organization?
  22. How do I see who is available when assigning games?
  23. How do I turn on mileage calculation to be shown when assigning games?
  24. How do I change the default game start time?
  25. Is there any way to restrict what games an official can be assigned to based on the official's age?
  26. If an organization has more than one assignor who receives the Declines or Turnback notificiations?
  27. Can I force officials to accept games within a few days?
  28. How I can add our organization logo?
  29. Where do I go to make the renewal payment for my organization?
  30. Is it possible to export to excel a list of mileage for each official by location?
  31. Is there a way I can identify that two officials can't be assigned to work on the same game together?
  32. Where do I get an invoice and be able to print it out as well?
  33. How can a supervisor view all assignments?
  34. Can you export an invoice into an excel spreadsheet?
  35. How do I change the "current season" ?
  36. Is there a way to tell me how far a location is from an officials home?
  37. Who is able to send "Message from the Administrator"?
  38. Is there a way to run a report of number of turnbacks?
  39. Why do I see "no positions created yet"?
  40. How can I rank officials according to seniority?
  41. Can I reset the game counters?
  42. How can I add someone into my organization who already has an account from another organization?
  43. Can assigner accept games for the official?
  44. Can I access usernames and passwords for our member officials?
  45. "No positions created yet"
  46. How do I uncancel a game?
  47. Can a user be both an official and a coach?
  48. How do I input incidental expenses, travel and meal allowance?
  49. Erase / Remove users from your system.
  50. How long will my game info be retained in the system?
  51. Who receives Game Day email notifications?
  52. How do I change the default schedule filter?
  53. What email reminders are sent and when?
  54. What does the activation reminder email look like?
  55. How do I add users?
  56. What is the TBA System?
  57. 2018 Dwolla Pricing Changes
  58. Importing Assignments
  59. How do I make a cancelled game billable (or payable)?
  60. Saving an Excel spreadsheet (.xls or .xlsx) as a CSV file
  61. Restricting Game Levels to members of Contact Groups
  62. How to setup experience-based pay structures
  63. Can officials just self assign themselves and choose their own games?
  64. Extended Archiving Add-On
  65. How do I purchase a HorizonWebRef.com subscription?
  66. How to cancel individual games
  67. How to handle rain outs
  68. Email is undeliverable for registration
  69. How do I add another administrator?
  70. Evaluation & Ratings Systems
  71. How does Auto-Assign work?
  72. Available Add-On Services
  73. Getting Started with Sports Engine Integration
  74. Setting Up Sports Engine Integration
  75. Are cancelled games deleted from the system?

Feedback and Knowledge Base