Receiving email to Hotmail or Outlook accounts...

← Emails & Notifications
Hotmail and Outlook email accounts have a higher tendency of placing our emails in your spam or junk folders.  Generally, if you're not receiving messages from our system, they are likely located in your spam, junk or trash folders.  If you're still unable to receive messages to your Hotmail / Outlook accounts, your additional options are:
  1. Whitelist our email domain and addresses using the whitelist instructions listed at this link.  
  2. Contact Hotmail / Outlook online support using this link.
  3. Contact Hotmail / Outlook phone support at +1 (800) 642-7676



Hotmail Whitelisting

  1. Open your mailbox and click the gear icon (upper right hand corner).
  2. Choose Options from the menu
  3. Scroll down to the "Junk E-Mail" section.
  4. Select the “Safe Senders” link.
  5. Copy and paste the domain names and email addresses above into the dialog box titled “Enter a sender or domain here”.
  6. Click the “Add” (+) button to the right of the dialog box.
  7. You should also check the "Blocked Senders" list to make sure that our addresses or domains are not listed there.  If they are, remove them.
If the mailing is in your "Junk E-Mail Folder", open the email and click the "Not Junk" button.  You should also check that the mailing's email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to "Blocked Senders List" instead of "Safe List". If you see the mailing's from address on this list, select it and click the Remove button.  

Emails & Notifications

  1. How to whitelist our emails...
  2. Emails Stopped. What do I do?
  3. Why do all emails I receive say they are from (insert name) ?
  4. What email reminders are sent and when?
  5. How do I change what time text messages are sent?
  6. What mobile carriers do you support for free text messaging?
  7. How do I send an email to a contact group?
  8. Who receives Game Day email notifications?
  9. Network Solutions blocking emails from Horizon....
  10. What does the activation reminder email look like?
  11. Emailing Overview
  12. What time of day are email reminders sent?
  13. Receiving email to Hotmail or Outlook accounts...
  14. AOL blocking emails from Horizon...
  15. Yahoo blocking emails from Horizon...
  16. Bell blocking emails from Horizon...
  17. Shaw blocking emails from Horizon...
  18. Telus blocking emails from Horizon...
  19. Emails blocked by Verizon.net
  20. Tracfone / Straight Talk Text Messaging
  21. Notifications
  22. What does the "Assignment Today" email notification look like?
  23. What does the Game Confirmation email look like?
  24. What does the "Assignment Reminder" email notification look like?
  25. How do I get notifications for my child's games?

Feedback and Knowledge Base

(thinking…)