Help for Schedulers

  1. User Permissions Explained

  2. Importing Games via Spreadsheet

  3. How do I increase the number of maximum licenses?

  4. Why isn't an official showing as available?

  5. Cancel Games in Bulk

  6. How do I add/confirm an official AFTER a game has been completed?

  7. When are officials no longer available for more assignments on the same day?

  8. How do I add officials to my system if they don't use the internet?

  9. How can I edit my System Settings?

  10. If the user doesn't their receive initial welcome email, is there a way to resend?

  11. How to reschedule a cancelled game

  12. Is it possible to have 2+ individuals set up with administrator permissions?

  13. What are Teams?

  14. What are Locations?

  15. What are Leagues?

  16. What are Game Codes?

  17. What are Official Positions?

  18. Diagram of leagues, game codes and positions...

  19. Is there a way as a scheduler that I can mark a game as "accepted" for an official?

  20. How do I remove an official from my organization?

  21. How do I see who is available when assigning games?

  22. How do I turn on mileage calculation to be shown when assigning games?

  23. How do I change the default game start time?

  24. Is there any way to restrict what games an official can be assigned to based on the official's age?

  25. Is there a way to generate a Billing Invoice and then E-Mail it directly to a customer?

  26. If an organization has more than one assignor who receives the Declines or Turnback notificiations?

  27. Can I force officials to accept games within a few days?

  28. How I can add our organization logo?

  29. Where do I go to make the renewal payment for my organization?

  30. Is it possible to export to excel a list of mileage for each official by location?

  31. Is there a way I can identify that two officials can't be assigned to work on the same game together?

  32. Where do I get an invoice and be able to print it out as well?

  33. How can a supervisor view all assignments?

  34. Can you export an invoice into an excel spreadsheet?

  35. How do I change the "current season" ?

  36. Is there a way to tell me how far a location is from an officials home?

  37. Who is able to send "Message from the Administrator"?

  38. Is there a way to run a report of number of turnbacks?

  39. Why do I see "no positions created yet"?

  40. How can I rank officials according to seniority?

  41. Can I reset the game counters?

  42. How can I add someone into my organization who already has an account from another organization?

  43. Can assigner accept games for the official?

  44. Can I access usernames and passwords for our member officials?

  45. "No positions created yet"

  46. How do I uncancel a game?

  47. Can a user be both an official and a coach?

  48. How do I input incidental expenses, travel and meal allowance?

  49. Erase / Remove users from your system.

  50. How long will my game info be retained in the system?

  51. Mass Edit/Update Game Information

  52. Who receives Game Day email notifications?

  53. How do I change the default schedule filter?

  54. What email reminders are sent and when?

  55. What does the activation reminder email look like?

  56. How do I add users?

  57. What is the TBA System?

  58. 2017 Dwolla Pricing Changes

  59. Importing Assignments

  60. How do I make a cancelled game billable (or payable)?

  61. Saving an Excel spreadsheet (.xls or .xlsx) as a CSV file

  62. Restricting Game Levels to members of Contact Groups

  63. How to setup experience-based pay structures

  64. Can officials just self assign themselves and choose their own games?

  65. Extended Archiving Add-On

  66. How do I purchase a HorizonWebRef.com subscription?

  67. How to cancel individual games

  68. How to handle rain outs

  69. Email is undeliverable for registration

Feedback and Knowledge Base