I can't see the Human Verification CAPTCHA box?

The Human Verification system is known as reCAPTCHA and is provided by Google.

What is this?
CAPTCHA is a "completely automated public Turing test to tell computers and humans apart" which is a complicated way of saying, this is how we know you're really a human and not a malicious robot trying to hack our system.

Most problems occur in the Internet Explorer browser on older versions.  Please note that we only support the 2 most recent versions of any browser, including Internet Explorer.  If you're using very old versions of Internet Explorer (or any other browser) not all features on our system may operate properly.  The best solution is to update your browser to the most recent version.

If you cannot update your browser, you can try the following options, but we cannot guarantee that they will work.  The only supported resolution is to use an up to date browser.


-----
MORE HELP AVAILABLE HERE:  https://support.google.com/recaptcha/?hl=en#6223828
-----


Browser requirements for reCAPTCHA

We support the two most recent major versions of the following:


reCAPTCHA cannot display correctly on my Internet Explorer, how to fix it?

reCAPTCHA cannot display correctly if the IE Compatibility View is enabled for google.com. We suggest that you remove google.com from your list of sites that have Compatibility View enabled.

Turn off Compatibility view

  • IE 10
    1. In Internet Explorer, press the Alt key to display the Menu bar, or press and hold the address bar and select Menu bar.
    2. Click Tools and select Compatibility View settings.
    3. Select google.com under "Websites you've added to Compatibility View."
    4. Click Remove.
  • IE 9
    1. In Internet Explorer, press the Alt key to display the Menu bar, or press and hold the address bar and select Menu bar.
    2. Click Tools and select Compatibility View settings.
    3. Select google.com under "Websites you've added to Compatibility View."
    4. Click Remove.
  • IE 8
    1. In Internet Explorer, open the Tools menu at the top and select Compatibility View Settings.
    2. Select google.com under "Websites you've added to Compatibility View."
    3. Click Remove.

If you don't see google.com listed, or if you still see a warning about Compatibility View after following the steps above, make sure that your computer has the latest Windows updates. See Microsoft’s instructions for getting Window’s updates.


Not seeing the checkbox?

If you're seeing this reCAPTCHA challenge, your browser environment doesn't support the reCAPTCHA checkbox widget.

There are a few steps you can take to improve your experience:
  • Make sure your browser is fully updated (see minimum browser requirements)
  • Check that JavaScript is enabled in your browser
  • Try disabling plugins that might conflict with reCAPTCHA

Feedback and Knowledge Base